What is the utility account number on the bill? Our bills do not have "other charges". We have surcharges but they are labeled, see the following link to see what the City's bills look like: https://www.frostburgcity.org/finance/page/single-unit-example
Thanks for making an online profile for taxes & utilities. I emailed you with the account IDs to add your properties. Let me know if you have any other issues.