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Frostburg Pool

Email: bsktjnky0617@yahoo.com

Name: Christina Emerick

Phone Number: 2407271998

Status: Closed
Assigned To: bvought@frostburgcity.org (General)
Ticket ID: 85f0

Good Morning,

On Saturday July 13, I took my 3 children to the Frostburg Pool. My family arrived at noon. We were in the pool and a little girl pooped in front of me and my son and grandchildren. I calmly but immediately removed my faily from the pool and reported it to the lifeguard. At that point, the pool was evacuated and the announcement was made that the pool would be closed, for obvious reasons, but no refunds would be issued.

I totally disagree with this decision due to the fact that the economy is so bad right now, that was my going to be my familys' fun day.
I paid with my Credit Card and am requesting a voucher for future entrance into the pool or a refund on my card.

We come from Cumberland to enjoy your beautiful pool and would like to think this issue would be resolved. Thank you for your condsideration in this matter.

Thank you
Christina Emerick
11608 Olive Avenue
Cumberland, MD 21502
email: bsktknky0617@yahoo.com

Ticket History

Public

Closed

Updated By: bvought@frostburgcity.org
Assigned To: bvought@frostburgcity.org (General)

Contacted complainant on 7/15 at approx 9:20am via email address provided and offered to refund her charges or issue her a punch pass for this season. BV

07/15/2024 - 9:25am

Public

New

Updated By: bfife
Assigned To: bvought@frostburgcity.org (General)

07/15/2024 - 8:23am

New

Assigned To:

Citizen request/question created.

07/15/2024 - 8:00am

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