My bill is overdue. Will my water be shutoff?

Accounts are subject to receiving a shutoff notice when a portion of the balance is 50 days past the due date. Shutoff notice letters may be sent as a courtesy. As of Ordinance 2024-03, the City is no longer required to send certified shutoff notices. If payment in full is not received by the deadline specified in the letter, water service is terminated. Once a shutoff notice is issued, no personal or business checks are accepted. Only cash, money order, cashier check, or debit/credit card are acceptable methods of payments. See City Ordinance 2024-03 Section 6-9 for full details.