My bill is overdue. Will my water be shutoff?

Accounts are subject to receiving a shutoff notice when a portion of the balance is 90 days past the billing date. Shutoff notice letters are sent by certified mail and regular delivery. A penalty of 10% of the account balance or $20, whichever is greater, is applied at the time the notice is issued. If payment in full is not received by the deadline specified in the letter, water service is terminated and a $20 turn on fee is required to restore service. Once a shutoff notice is issued, no personal or business checks are accepted. Only cash, money order, cashier check, or debit/credit card are acceptable methods of payments. See City Ordinance 2020-02 Section 6-9 for full details.